How buying, reserving, and the weekly invoice work when you shop with us.
These terms cover your use of the Collect Co. website and any purchase, reservation, or claim you make through it. Collect Co. is a trade name of Collect Company, LLC. By using the site or placing an order you agree to these terms.
You're responsible for what happens under your account and for keeping your login private. Sign in to buy, reserve items, claim live-show deals, and track your invoice.
Merch and record-care accessories can be paid online or added to your weekly invoice. Adding an item to your invoice is a final, binding claim, and so is every item you claim on a live stream: the item is held for you and removed from the site. Items can't be put back on the shelf; if we agree to take one back, a put-back fee may apply. If something on your invoice isn't right, contact customer support right away — from the Messages tab in My Account or by email — and we'll sort it out before the week closes. Your invoice week closes Sunday at 12:00 AM (midnight), Central time, and a new week begins Monday. We email your invoice the following Monday. Shipping for your invoice follows the current rates on our Shipping page: we ship to the lower 48 states only (Alaska, Hawaii, U.S. territories and international orders: shipping is calculated per order); anything too big for the rate table is packed first and then charged what it cost us plus the handling amount shown on that page; local pickup is free; and orders from our website store are charged shipping at checkout, not on the invoice. Record Crate members ship on their crate day (see the Record Crate terms).
The Record Crate subscription has its own plain-English terms: see the Record Crate terms.
Our BIN ("buy it now") live drop is a rotating set of items with countdown timers — first to claim wins. When you claim an item on the site during the show, that claim is binding the same way an invoice claim is, and the item comes off the board for everyone else.
Most of our pre-owned collectibles are one of one. We describe and photograph them in detail and sell them as-described; some items may also be listed on other marketplaces, and when an item sells it's removed from sale everywhere it was listed. If you're unsure about condition, ask before you buy.
The Bill Ward signing pieces are sold already-signed in limited numbers at the prices shown on the Signing page, and every piece includes JSA authentication. Ink colors are limited per piece and are sold while they last. Signed pieces are final sale. Pieces ship as soon as they are authenticated and packed — there is no fixed turnaround, and we notify you as your order progresses. To change an order, contact us as early as possible; we don't offer automatic cancellation. Orders placed during the earlier pre-order window keep the terms they were placed under.
If you send in your own item to be signed, you agree that:
Prices are in U.S. dollars. We do our best to keep prices and stock accurate, but items can sell out and errors happen; we may correct a price or cancel an order caused by an obvious mistake. Sales tax is calculated at checkout based on your shipping address, including Tennessee sales tax where it applies.
Online card payments are processed securely by Stripe. New vinyl, BIN drops, the signing and the Record Crate membership and the signing are paid online by card; merch and accessories can be paid online or added to your invoice.
These terms are governed by the laws of the State of Tennessee, where Collect Co. operates.
We may update these terms from time to time. The "last updated" date above shows the current version.
Collect Company, LLC.
101 Short Street, Lebanon, Tennessee 37087
(615) 466-7066
contact@shopcollectco.com