Where we ship, what it costs, and how to track your order.
We ship across the United States, and internationally where available. You'll pick your address at checkout, and shipping is figured from there.
A few oversized items on the weekly invoice ship at calculated rates rather than the flat fee.
We aim to pack and ship orders promptly. Items added to your weekly invoice ship after your invoice week closes and is settled the following week. Live-show and BIN claims are gathered and shipped once your order is complete.
Signing pre-order shipping is calculated from your shipping address at checkout. There's no fixed turnaround: every piece ships as soon as it's been signed and authenticated after the event, and we notify you at every step, from signing to shipping.
If you send in your own item to be signed, the flat $155 covers the signing and JSA authentication only — return shipping is not charged at checkout. Once your item arrives we weigh and measure it, then send a return-shipping invoice to your email and your account, and your signed item ships back as soon as that invoice is paid. Your item must arrive at our store by October 9, 2026; ship early and use tracking, since we're not responsible for carrier delays. See the Signing page and the Terms for the full send-in rules.
Once your order ships, we email you a confirmation with the carrier and a tracking link so you can follow it to your door.
International orders may incur import duties or taxes collected by your country at delivery. Any estimate shown at checkout is just that — an estimate, not the final customs charge, and any duties or taxes due at delivery are the customer's responsibility.
Need help with a shipment or a delivery estimate? Email contact@shopcollectco.com or call (615) 466-7066.