We want you happy with what you get. Here's how returns and refunds work.
Standard, in-stock items (like record-care accessories and merch) can be returned within 14 days of delivery, as long as they're in original, unused condition. Reach out first and we'll walk you through it.
Because of what they are, these are sold as final sale and can't be returned:
Email contact@shopcollectco.com with your order number and what's wrong, and we'll make it right. Please don't ship anything back before you hear from us.
If something arrives damaged or we sent the wrong item, contact us right away with a photo and your order number and we'll take care of it.
Approved refunds go back to your original payment method. Refunds typically take 5–10 business days to post back to your card or account after we process them.
Bill Ward signing pieces are hand-signed to order — and once the pre-order window closes, remaining pieces are sold already-signed — so, like our other signed and personalized items, they're final sale and can't be returned for a refund. If something isn't right with a signing order, contact us and we'll work it out with you.
If you mail an item in to be signed, return shipping is invoiced separately after your item arrives, and your signed piece ships back once that invoice is paid. Please note:
See the Signing page and the Terms for the full send-in agreement.
Collect Company, LLC.
(615) 466-7066
contact@shopcollectco.com